Terms and Conditions

1. Introduction: These terms and conditions (the “Terms”) govern the use of the website and the purchase of products from the website. By accessing or using the website or making a purchase, you agree to be bound by these Terms.
2. Product Descriptions: We attempt to be as accurate as possible in the descriptions of our products. However, we do not guarantee that the descriptions are accurate, complete, reliable, current, or error-free. If a product offered on the website is not as described, your sole remedy is to return it in an unused condition.
3. Prices and Availability: All prices are in Rwandan Francs, and are subject to change without notice. We do not guarantee that the prices on the website are the lowest prices available, and we reserve the right to change prices at any time. Product availability is subject to change without notice.
4. Payment: Payment for products can be made by card, PayPal and Mobile Money. By submitting your payment information, you represent and warrant that you are authorized to use the payment method, and that you authorize us to charge your order to that payment method.
5. Shipping and Delivery: Shipping and delivery policies are described in our delivery policy, which is incorporated into these Terms by reference.
6. Returns and Refunds: Our return and refund policy is described in our delivery policy, which is incorporated into these Terms by reference.
7. Warranty Disclaimer: The products on the website are provided “as is” and without any warranty of any kind, either express or implied. We do not guarantee that the products will meet your requirements, or that the products will be uninterrupted, timely, secure, or error-free.
8. Limitation of Liability: In no event will we be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of the website or the purchase of products, even if we have been advised of the possibility of such damages.
9. Intellectual Property: All content on the website, including text, graphics, logos, images, and software, is the property of KanyanaWorld or its licensors and is protected by international copyright laws. You may not use any content on the website for commercial purposes without the express written consent of KanyanaWorld.
10. Governing Law: These Terms are governed by the laws of jurisdiction, and any dispute arising out of the use of the website or the purchase of products will be resolved in the courts of jurisdiction.
11. Changes to Terms: We reserve the right to make changes to these Terms at any time, and such changes will be effective immediately upon posting to the website. Your continued use of the website or purchase of products after any changes indicates your acceptance of the new Terms.

These Terms constitute the entire agreement between you and KanyanaWorld with respect to the use of the website and the purchase of products, and supersedes all prior agreements and understandings, whether written or oral, between you and KanyanaWorld.

 Delivery Policy

Delivery: We deliver in Rwanda and delivery is done through a reliable delivery carrier. Estimated delivery times will vary depending on the delivery location, but we aim to deliver orders within 3-5 business days

Delivery Costs: Delivery costs are calculated based on the total weight of the order and the destination address. Delivery costs will be displayed at checkout and are included in the total order amount. We also offer free shipping for orders over a certain amount.

1. Order Tracking: Customers will receive a tracking number once their order has been shipped, which they can use to track the delivery status of their order. They can also check the status of their order by logging into their account on our website.
2. Delivery Errors and Damages: If there is a delivery error or if an order arrives damaged, please contact us within 7 days of receipt so that we can rectify the issue. We will either replace the damaged item or issue a full refund.
3. Delivery Schedules: Our delivery schedules are based on business days, which exclude weekends and public holidays. We will do our best to deliver orders within the estimated delivery time, but please allow for possible delays due to unforeseen circumstances.
4. Change of Delivery Address: If you need to change the delivery address after placing an order, please contact us as soon as possible so that we can update the address. We cannot guarantee that we will be able to change the delivery address after the order has been shipped.
5. Responsibility for Delivery: We are responsible for delivery of the order up to the delivery address specified in the order. Delivery to the customer’s door is the responsibility of the shipping carrier.
6. Delivery Delays: Delivery delays can occur for a variety of reasons, including weather conditions, delivery carrier issues, and customs delays. We will do our best to keep customers informed of any delivery delays, but we cannot be held responsible for delays outside of our control.

This delivery policy is subject to change without notice, and customers are encouraged to check the policy regularly for any updates.

REFUND POLICY

1. Introduction: This refund policy (the “Policy”) governs the return and refund of products purchased from the website.
2. Eligibility for Refund: To be eligible for a refund, the product must be returned within 2 days of purchase, in its original condition, with all original packaging and accessories.
3. Process for Refund: To initiate a return or request a refund, contact our customer service team at info@kanyanaworld.com or call +250790402865. You will be required to provide proof of purchase and the reason for the return. Once the product has been received and inspected, we will issue a refund in the original form of payment.
4. Refund Amount: The refund amount will be for the full purchase price of the product, less any shipping and handling fees, and will be issued within 6 days of receipt of the returned product.
5. Changes to Policy: We reserve the right to make changes to this Policy at any time, and such changes will be effective immediately upon posting to the website.
6. Contact Us: If you have any questions or concerns regarding this Policy, please contact our customer service team at info@kanyanaworld.com or call us on +250790402865.

This Policy constitutes a part of our terms and conditions, and is incorporated into those terms by reference.